Mikołajki Hotel is a five star hotel located on the Birds’ Island and a peninsula in the nearby lake offering its facilities to satisfy the needs of even the most demanding guests. Combining luxury and a mysterious atmosphere of Masuria lakes the unique place offers relaxation and comfort that cannot be found anywhere else.
We stayed here for three nights. We were expecting a nice luxurious stay at a 5 star hotel but we were not so happy. The front desk staff was not nice, not smiling and gave very little information. We spoke English and it felt like we were not welcome. The room was ok but the wi-fi signal was very weak, the TV was way too small and on the balcony the furniture were covered in spiders web. There was no cleaning at all during our 3 nights. Very bad service in a 5 star hotel. It does not feel nice that you have to go and ask if you need toilet paper etc. We used the drinking glasses in the room for drinks, we asked a cleaning lady if we could get new clean glasses but she said no. Very bad service. One afternoon we went to the relax areas and we wanted to visit the saunas. The girl there said the saunas were occupied for the rest of the day. Apparently you had to make a reservation to use the saunas but nobody told us that. We could only use the pool. The pool area was full of playing kids and we did not like it at all. The pool was cold and boring. The breakfast was not nice. We visited several hotels in Poland during June and we were used to wearing a mask but here at this hotel you could not even take food by yourself, you had to ask for it. That did not feel nice and I hated it. Also the staff there who gave the food did not speak English and that made it worse. I ended up just eating bread and butter, in a 5 star hotel. Very bad system for the breakfast that you could not take food by yourself. It does not feel nice to ask for food. It would be better then to have a breakfast menu to order from
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Date of stay: June 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Mikołajki, Marketing at Hotel Mikołajki
Responded Jun 26, 2020
Dear Guest, I would like to thank you for your opinion on your stay at the Hotel Mikolajki. I apologize for all the inconvenience you have met and we work about this right now. A lot of them are caused by the sars-cov-2 pandemic. Hotel Mikołajki is a safe place and for this reason we limit a people - to - people contacts by: a. cleaning the rooms only on request in the absence of the Guest b. breakfast is served by the staff c. keep a distans in public areas d. staff wear mask and disinfect hands e. the room are disinfected after each stay All our activities are so that we can ensure our guests a safety rest Best regars, Tomasz Jagier Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I spent 5 days in Hotel Mikolajki at the end of August. Town of Mikolajki is located 3 hours drive from Warsaw (roads for most of the way are horrible, the drive however is worth it). Once you arrive to the hotel, the setting is really beautiful and you forget the drive. The hotel is located on the island out in the lake with beautiful views of the town. You could sit on your balcony and watch boats pass by.
We arrived at 4pm, check in was quick but impersonal, our room was not ready, they swapped it for one that was. The walk to the room was wonderful through a glass tunnel with the views of the lake and motorboats.
Our room was on second floor and was very specious with a mini living room and a great balcony. The cleaning was limited to change of towels and bottle of water unless otherwise specified due to COVID-19.
Breakfast was well organised and plentiful. Guests were asked to wear masks and single use gloves when approaching buffet. There was a good selection of items, decent coffee machines, egg station, hot food selection from sausages to Polish bean sauces and pancakes. There were salads, cured fish and charcuterie as well as a great choice of fresh fruit. The only thing that was missing were freshly squeezed juices. Seating insight and outside was available depending on the weather.
We ate in the restaurant one evening, once again, views were spectacular. I would class the food as International Polish and they had a good selection of wine. Food was delicious and reasonably priced for a 5 star hotel.
We used the gym on several days. Maximum 2 people were allowed and you had to book a slot. This was also the case with saunas (we opted out due to COVID-19).
Bowling alley and billiards table were available to book and it was great way to pass time in the evenings.
Overall we had a wonderful stay and would recommend this hotel to other travellers.
The only thing that lets this hotel down is service. It is impersonal, staff can be confrontational and concierge is nowhere to be found. This is the case in most Polish hotels with an exception of a few international brands in Warsaw and Kraków.
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rooms are great and do splurge for a lake view otherwise its useless tk stay here
The 1st floor with huge deck are a plus
Service below average and unfriendly like it annoys them to have non polish speaker
Room appartment are huge and good however the furniture outside is very dirty and so is the deck. Clearly they don't care about cleaning it.
Ripoff if you ask for ice they charge for delivering lol and a lot. 7 euros !
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed 10 nights in this hotel from 24 June to 4 July 2020. The standard does not deserve to be called a five-star hotel. The bird droppings on the balcony railing were not cleared throughout our stay. The glass walls of the shower enclosure have been cleaned only once within 10 days and solely at our request. Dust from the furniture surface in the room was cleaned only once and at our request. The washbasin and the toilet bowl were only cleaned by us. The cleaning service was limited to providing clean towels every day. Small tubes of cosmetics provided only for one person, despite the fact that there were 2 people in the room. The floor carpet and bathroom floor were not cleaned throughout the entire stay. Linen changed only on our request three times during 10 nights. Fruit juices available in the form of a buffet during breakfast, diluted to such an extent that the taste did not resemble the taste of fruit, and in fact the worst were like orange and apple juices. No tablecloths and fabric napkins on the tables during breakfast. Of the six types of saunas, only dry and salt saunas were open. There is no real information on the hotel website regarding the lack of service required for five-star hotels. Lack of any information or offer to refund part of the fee for staying in a hotel that does not meet the criteria of a five-star hotel.
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Date of stay: June 2020
Rooms
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Mikołajki, Marketing at Hotel Mikołajki
Responded Aug 5, 2020
Dear Guest, Thank you for your opinion. Most of the aforementioned inconveniences are dictated by restrictions that have been imposed by the government. The cut juices were not a deliberate act. We had a technical problem with the distributors. Now they are functioning properly. We apologise for any inconvenience. We hope to return to the normal functioning of the hotel soon. Tomasz Olbryś Deputy Manager
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First weekend after fkn COVID break and decided to come here. S I’ve seen this hotel earlier (summer last year) when I was sailing here. It’s a nice building on the middle of the bay. Entrance says 5* but to be honest I would say it’s solid 4. Rooms big enough for the family of 4. Staff is super friendly and helpful with everything. Food very nice. Portions are big enough for a hungry adult so kids couldn’t eat it all. Definitely come back here in the summer.
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Date of stay: February 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Mikołajki, Marketing at Hotel Mikołajki
Responded Jun 10, 2021
Dear Guest, thank You very much for Your opinion and high rating. See You soon. Best regards, Kamil Dam Front Office Manager
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The location of the hotel is good, but that's basically all that is good about it. The Staff is indifferent, they didn't manage to check us in in the afternoon on time. We needed to wait 35 min in spite of the fact, that's low season. After driving 500 km it's really nice to have the room ready. The only thing the receptionist managed was to say "Alo" when it was ready (the phrase when someone picks up the phone). That was "WoW" indeed.
The planing of the hotel building is somewhat impractical - the reception desk is situated some 300 m away from the rooms, connected via a long tunnel. If you come here for a one night with no luggage, it's okay, but if you carry your kid's stuff, then it's tricky.
Parking lot is very tiny, on the street, and costs you around 20 euros per day - if it's a 5star hotel, that fee is a bum fee, i.e. it reflects the cheap attitude of the hotel. It's a shame to ask to pay extra to drop your vehicle on the street with no roof, no garage, no valet service. It's funny. It's cheap.
The spa area is tiny, small. The fitness room is a joke. The food is nth special, a standard 4 star choice. The overall concept of this hotel is that it is very far away from 9.2 rating on booking.com, it's also not reflecting the minimum standard of 5 star.
In my opinion, it's very risky to book your time in 5 star hotels not belonging to the well established chains of hotels in Poland.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Mikołajki, Marketing at Hotel Mikołajki
Responded Dec 2, 2023
Dear 231rytisb, Thank you for taking the time to give us your valuable feedback. We are glad that you enjoyed the convenience of our location. We understand your disappointment with the check-in process and apologize for any inconvenience this may have caused. At the Mikolajki Hotel, we make every effort to meet all of our guests' needs and ensure a satisfying stay. Hence the 9.2 rating on Booking.com, which is a result of our guests' satisfaction. Our spa area and fitness room are equipped with modern amenities to ensure complete relaxation. As for the parking fee, we do our best to make it as reasonable as possible. We are extremely sorry that you were not satisfied with our restaurant, which is highly praised by the vast majority of our guests. We hope you will give us another chance in the future so that we can better meet your expectations. Best regards Tomasz Olbryś Deputy Director
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Really enjoyable stay at hotel. View from balcony on lake was just great. Room was very clean and well supplied. Breakfast was exceptional, big variety of fruits and vegetables, and even local specialities. Nice addition for colder days during summer is club with bowling and bilard.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A spacious room with a spectacular view, delicious breakfast with a big choice of meals, tasty desserts, nice restaurants, swimming pools, jacuzzi and spa. A large selection of saunas. Great service. Mini bar in a room plus free mineral water.
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had corner suite on top floor with wonderful view on the city. The SPA. offering is really big. Excellent breakfast.
The parking lot is outside but I guess can't do unground where the hotel is on an island.
I was a bit disappointed about the TV. A bit small and laggy to use.
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Date of stay: December 2021
Location
Cleanliness
Service
Room Tip:Had corner suite on top floor. Wonderful view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel has no parking - and there is no information on the website. When you want to park before hotel (and when you have some premium car you have no choice realy) they will charge you almost 20€ per day, From your room to restaurant you must go otside about 100m. It,s bad when its raining. I would not like to visit the hotel in other season then sumer. Hotel personel is not helpful, young not well trained and underpaid. Rooms are clean food is good but everything else does not deserve 5 stars and money paid. Not recommended for families with children. There is small conference room adopted for children. Pool is also poorly designed.
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Date of stay: July 2014
Value
Rooms
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are reasonable offer of massages and treatments in this hotel. It was really ok for me and my wife. Just the pool is much smaller than in pictures at least to my expectations. Saunas and other relaxations are good as well.
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