S9 - Problems with Calls?

[plantunes]

Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?

 

[winskild]

Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?

I have reports from 2 users who have calls that drop for 3-4 seconds and the reconnect on a regular basis. Vodafone UK. Tried new SIM but that has not fixed it.

 

[wmharley]

No issues with TMo in Fl.

 

[ad25121048]

Same problem. Dual sim version. When on a call the line goes silent for 4 or 5 seconds! Using a Three and Vodafone sim in the UK.

 

[Guatiao]

No problems so far using it with TMO in Puerto Rico.

 

[allanworks]

Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?

i think there is a network stability issue with my phone. i have to reboot it 4-5 times a day and my old zte zmax pro gets a better signal then my s9 and that dont seem right. something is preventing it from sending and receiving a good signal even tho i have 4 bars.

 

[searley]

Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?

Report it to samsung the more that report the issue the sooner it should get fixed

 

[plantunes]

On a portuguese forum, several people reported the same problem I have.
During a call, the phone stops transmitting any sound for the other party for about 10 seconds...
People listen to me perfectly during that time, but I cannot ear anything. After those seconds, the phone call gets normal...
It's driving me mad!

 

[DemonSoul]

Can confirm the above comment, a ton of portuguese people are complaining about this

 

[darius_ab]

s9+ call issue

my s9+ have call issue during the call too . (dual sim)

 

[Andywill]

Samsung S9 problems during calls

Had my S9 64GB since 3rd march in the UK on EE and I have the same problem with periods of silence during calls, it is driving me mad as well. I have done the contact us on the phone where you upload a system log as soon as the fault occurs but so far I have had nothing back from Samsung regarding this issue. I also had a problem initially with the fingerprint sensor where it kept locking out but since I disabled the fingerprint gestures on the phone that seems to work fine now for lock screen.

 

[raducanmihai]

I think the problem was reported also on Pocketnow Daily.
PS: I don't have this problem.

Sent from my SM-G960F using Tapatalk

 

[torden]

Same here with dual sim in Spain (tried with different sim from different companies).

 

[Yusufvali]

Drop calls or simple silence

Got the Samsung galaxy s9 for the last 2 weeks intermittent problems with calls. When making calls for the first 20secs it just goes silent the other person can hear me but I cannot hear them. Sometimes this also happens mid call too, whereby after about 5 mins or so... It goes completely silent for 30secs and eventually either cuts me off or the call returns... Called Samsung UK not much help, obviously there is a fault somewhere , but for now Samsung are hiding.

 

[blackjackalmiaobo]

Try to disable volte???

 

[searley]

Try to disable volte???

It’s nothing todo with volte as my handset didn’t have it enabled

 

[ad25121048]

Had the same problem with my S9 dual sim. Tried just using a single sim but problem persists. I contacted Samsung who were less than helpful. Denied they have any reports of this issue even though I told them about online forums reporting same issue. I have sent my phone back to Samsung who will send me a new replacement once they receive my phone back for inspection. I'm now worried that even a new S9 will have the exact same issue.

I'd rather Samsung just say they are aware of the issue and are working on a fix. It bugs me when they act like there's no issue. They wanted me to factory reset the phone to which I told them I'd only had the phone a week and spent a whole day setting.

Just gotta wait for the replacement phone now and hope they fix with a software update. They did offer a refund but I really want the phone (if I can make calls on it that is!)

 

[paintball12345]

The same issue with my 2 s9 plus phones. One sim version, Israel. Just hope that the problem is with soft and gonna be fixed with next update.

 

[plantunes]

Today I went into a Samsung official suport centre and I was told exactly the same...they do not have any knowledge of problems regarding phone calls and S9.
They ran a series of tests concerning the phone's sensors and the test resulted that everything seemed OK.
But...it's not!
And I'm mad about this. Honestly I do not know if this is simply a software issue...

 

[BackDaws]

Ffs sake I've only used the phone for calls twice and both times the call just ended and I had to ring them back.