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1 x Oral Irrigator
4 x premium specialty floss tips
1 x Charging Cable
1 x User Manual
1 x Quick Guide
1 year limited warranty
30 day trial
1x Replacement Kit
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We have three different fulfillment centers in the United States, Canada, and China. After your order is complete, it takes us 2-5 business days to process your order and get it ready for the shipping center.
Shipping is also based on your location; please expect 1-2 weeks after order processing to receive your package depending on your location and shipping option.
Once the order is shipped, please allow 3-5 business days for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status.
After that period, you can track your order at your country’s post website or our Order Tracking page, or from the website https://www.17track.net/
Our Return policy lasts 30 days since the shipping date. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.
Please contact us immediately if you believe you have provided the wrong shipping address.
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any further questions on how to do this, please reach out to our customer support team.
We do try our best to meet the delivery timescales, but occasionally a parcel can be late due to reasons that are out of our control (i.e. weather conditions, strikes, busy times such as holiday season, customs...). Delivery times are not guaranteed and are benchmarks according to the delivery providers in order for the customer to make a judgment as to which service may be most appropriate to them. XIEBAY HEALTHCARE will not be liable for any loss caused to you due to the late delivery.
Delivery within 24 hours. 7days a week
Pass international quality inspection to protect your safety
Free return and exchange within 30 days, no need to worry after sale