Hydroponic Propagation Stations

Do you need further assistance? Please do not hesitate to contact our customer service team.

You can reach us via email at contact@miravique.com. We respond to emails from Monday to Saturday, usually within 24 hours. Our working hours for email responses are from 9:00 AM to 5:00 PM ET on these days. For phone inquiries, our customer service is available at +1 307 333 7923.

SHIPPING POLICY

Our goal is to offer you the best shipping options no matter where you live. Every day, we deliver to hundreds of customers worldwide, ensuring the highest levels of responsiveness.

You can reach us via email at contact@miravique.com. We respond to emails from Monday to Saturday, usually within 24 hours. Our working hours for email responses are from 9:00 AM to 5:00 PM ET on these days. For phone inquiries, our customer service is available at +1 307 333 7923.

 

• Delivery:

  • Free Standard Delivery: All orders at Miravique enjoy free shipping.
  • Deliveries are typically made Monday to Friday between 8:00 am - 6:00 pm.
  • Working days are Monday to Friday (excluding public holidays or weekends).
  • We do not ship orders on weekends or holidays.

   

• Shipping:

  • We proudly ship to all US states, ensuring everyone has access to our products regardless of their location.
  • All U.S. orders placed before 00:00 are fulfilled and shipped within 1-5 business days.
  • Most products in our store have a transit time of 1-5 business days.
  • We make every effort to ensure timely delivery to our customers.
  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). Please allow 1 to 3 days for the tracking information to be updated on the logistics tracking websites. 
  • If you have specific questions about shipping times for certain products, please contact us at contact@miravique.com.

 

RETURN POLICY 

If for any reason you are not satisfied with the order you received, please contact us.

At Miravique, we are dedicated to providing 100% satisfaction to our customers. If you encounter any issues with shipping or the product and find yourself frustrated, please get in touch with us, and our team will assist you promptly.

Frequently Asked Questions about Our Return Policy:

How long does it take to return a product? You can return a product within 14 days after receiving it.

How long will it take to get my refund? A full refund will be issued to the original payment method after we receive the products, inspect them, and confirm that they show no signs of use. All customers must contact us after returning the package and provide tracking information for us to process the refund. Please note that the money will be refunded to your account within 5 business days after we receive the return.

Late or Missing Refunds: Please be aware that we process refunds as soon as your refund request is approved, which means the money leaves our account immediately. If you haven't received a refund yet, please first check your bank account. Then, contact the issuer of your credit card. It may take some time for your refund to be officially posted. Next, contact your bank. There is often a processing time before the refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been credited to the card. If you have followed all of these steps and still have not received your refund, please contact us.

Products that meet one or more of the following criteria cannot be returned:

• Sealed products: If the seal is broken, these products cannot be returned.
• Custom orders created by the entrepreneur according to the consumer's specifications.
• Products that are clearly of a personal nature.
• Products that cannot be returned due to their nature.
• Products in the categories "Beauty," "Children & Baby," and "Sport" cannot be returned due to hygiene measures.
• Products that can be worn or used directly on the skin, including all underwear products.

Clothing and shoes: Unfortunately, we do not accept returns for clothing and shoes to minimize the environmental impact. If an item of clothing does not fit, we will provide you with a voucher to order a better size. We recommend giving the original clothing item to a friend to reduce waste.

Why we made this decision:

• Textile waste contributes significantly to landfills.
• The water footprint of clothing production is substantial.
• Textiles can take hundreds of years to decompose in landfills.
• Our direct-from-manufacturer model aligns with environmental protection efforts.

Do I have to pay for my return shipping? Yes, all customers are responsible for their own return shipping costs. We recommend using a shipping method with tracking, as we do not accept responsibility for lost returns.

Can I return my product without contacting you? No, you must contact us before sending your return, as the return address may differ from the original shipping address.

How can I contact you? You can contact us at contact@miravique.com. Miravique customer service operates six days a week. We usually respond within 24 hours and are here to assist you!

My order has been damaged, what should I do? For the quickest resolution, please provide photos showing the poor quality or damaged part of the item. Clear photos on a flat surface that display the label and defect are most helpful. Share your description, order number, and pictures with us at contact@miravique.com, and we will assist you.

What if my order is lost or damaged? Sometimes, your orders can get lost or damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support team, and we'll assist you in resolving the issue promptly.

I no longer have the original packaging, what should I do now? Unfortunately, we cannot accept returns without the original packaging, as we are unable to resell such items. To receive a return form, please contact us at contact@miravique.com.