Specifications

Room Design and Requirements

Necessary Power Supply

220 V/60hz single phase power outlet set up on its own individual 15 amp GFCI breaker.

Room Preparation Recommendations

• Non-slip flooring: Seamless non-slip vinyl or rubber floor covering recommended.
• Walls and baseboards: Use epoxy paint, eliminate baseboards, and consider fiberglass reinforced panels (FRP) in high traffic areas.
• Ventilation and room temperature: Mechanical air circulation system required, ideal room temperature between 78 to 82 degrees.
• Lighting: Minimal soft lighting during use; bright lighting for cleaning.
• Floor drains: Ideal to have a floor drain between the shower and the pod.
• Water hook up: Dedicated water hook up recommended inside the room.
• Liability waiver and posted instructions: Proper "float position" emphasized in verbal instructions and written liability waiver.
• Post float area: Separate area for clients to freshen up, with mirrors, blow dryers, and essential items.
• Pod drainage: Closed-loop system; no external plumbing or drainage required. Submersible pump used for draining.

Warranty Information

Limitations and Warranty Coverage

Product Eligibility: This limited warranty pertains to products manufactured by or for Dream Water Ltd. identified as the “Dreampod Ice Bath Series.” Please note the following exclusions:

• The warranty does not extend to Dream Water products and services beyond the designated Product, non-Dreampod hardware, or bundled software, even if included with or embedded in the Product.
• Dream Water Ltd. does not assure uninterrupted or error-free operation of the Product.
• Damage resulting from failure to follow usage instructions for the Product is not covered.
• Alteration or modification of the Product by unauthorized individuals, or installation of unapproved components, voids this warranty.
• The warranty does not cover damage due to use with non-Dream Water Ltd. approved products, accidents, abuse, misuse, natural disasters, or operating the Product beyond its intended use.
• Damage arising from services, including upgrades, conducted by unauthorized individuals, is excluded.
• The cost of returning the Product to Dream Water Ltd. is the purchaser's responsibility.

Warranty Coverage

Dreampod Ice Bath and Ice Barrel: Dream Water Ltd. offers warranty coverage against defects in materials and workmanship for the following:

• ONE (1) YEAR for all fiberglass material construction
• ONE (1) YEAR for electronic and mechanical components (Pump, chiller unit, filtration system, computer systems)

This coverage is valid from the date of retail purchase by the original end-user purchaser (Warranty Period).

If a hardware defect occurs and is valid within the Warranty Period, Dream Water Ltd. will:

• Repair the hardware defect at no cost using new or refurbished replacements, or
• Exchange the product with a new one manufactured from new or serviceable used parts, ensuring it is functionally equivalent to the original product, at the manufacturer's discretion.

Dreampod Ice Bath Flex: Warranty coverage extends to defects in materials and workmanship for the following:

• ONE (1) YEAR for all electronic and mechanical components (Pump, chiller unit, filtration system, computer systems)

If a hardware defect arises and is valid within the Warranty Period, Dream Water Ltd. will:

• Repair the hardware defect using new or refurbished replacements at no cost, or
• Exchange the product with one manufactured from new or serviceable used parts, ensuring it is functionally equivalent to the original product, at the manufacturer's discretion.

These remedies are your sole and exclusive options to the extent permitted by law. Any replacement part assumes the remaining warranty of the original Product or ninety (90) days from the date of replacement or repair, whichever is longer, as per applicable laws.

Order Confirmation:

After placing your order, you will receive an order confirmation email. This serves as confirmation that we have received your order and initiated the pre-authorization of your credit card. Our team immediately begins processing your order, typically within 1-2 business days. Delivery times may vary, but most orders are delivered within 5-7 business days.

Order Shipment:

You can expect to receive tracking information within 24 hours of your order leaving our warehouse. This tracking information will be sent to the email address you provided during the checkout process. If, for any reason, you do not receive tracking details within six business days of placing your order, please do not hesitate to reach out to us at Info@BuildYourOwnGym.com.

International Shipping:

Regrettably, we currently do not offer international shipping services.

Shipping Options:

Our primary shipping method, "Curb-side Pickup," is typically offered at no additional cost. This option usually results in delivery within 5-7 days from the order submission date. For specific products, we provide alternative shipping options:

1. Threshold Shipping: With this service, your item will be brought to your porch or a sheltered/garage area.

2. White Glove Delivery: This premium service includes the item being brought into your room of choice, minor assembly (excluding saunas), and the removal of all packaging. It's important to note that saunas will not be assembled with this delivery method.

Shipping and Delivery Information:

• Free Shipping: We are delighted to offer free shipping to the lower 48 United States on all orders.

• Shipping Methods: Our standard ground shipping is managed through reliable carriers such as UPS, USPS, and FedEx. Small package orders are typically delivered to your door or driveway.

• Freight/LTL with Curbside Delivery: This service involves delivering items to the end of your driveway or curb at the property's edge. It does not encompass moving the item into your house or garage, assembly, or removal of packaging. A scheduled delivery appointment is required, and a signature upon drop-off is mandatory. It's crucial to prepare for unloading the item from the delivery truck, and it's possible that lift gate charges may apply.

Shipping Challenges to Be Aware Of:

1. Storage & Fees: Please ensure that you are prepared to accept your order upon delivery. Should you require a specific delivery date, kindly inform us promptly. Delays may result in storage fees.

2. Shipping Damages: We advise customers to inspect the packaging of their items upon arrival. In the event of any damage, we recommend making a note of it when signing for delivery. It is important to notify us within 7 days of standard shipping and delivery regarding any damages. For LTL products, we strongly encourage thorough inspection prior to the freight company's departure. Any damages or shortages should be noted on the Bill of Lading.

Shipping Outside of Contiguous USA:

At present, we do not facilitate shipping beyond the lower 48 USA. Nevertheless, we do have customers in Hawaii, Alaska, and Puerto Rico who independently manage their own freight forwarding from the lower 48 to their location of choice. We can ship to their selected freight forwarder's location, typically in California or Florida. It is important to note that we do not arrange this service and are not responsible for any additional charges associated with it.

For any inquiries or further assistance, we encourage you to reach out to us at Info@BuildYourOwnGym.com. Our commitment is to offer you a seamless and efficient shopping experience, and we are here to address your needs and concerns.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE

Return and Refund Policy

Cancellations & Refunds: At BuildYourOwnGym, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).

If you have questions, please send an email to Info@BuildYourOwnGym.com or call us at (856) 666-2564

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (856) 666-2564, the chat in the bottom right, or email Info@BuildYourOwnGym.com any time.

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.

These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

Shipping Times

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 5-7 business days.

Order delays have proven to be unavoidable and outside of BuildYourOwnGym control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to BuildYourOwnGym within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
• I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund.
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to Info@BuildYourOwnGym.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The BuildYourOwnGym default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error unless otherwise stated on the product page.

All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above.

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact BuildYourOwnGym.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

30-Day Return Policy

We offer a 30-day return window. This means you have 30 days from the date of purchase to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refund Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days. Please note that it may take some time for your bank or credit card company to process and post the refund as well.

Contact Info@BuildYourOwnGym.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.