SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So süß
Very cool dog, expected less, but for its price it's just lovely. Thank you store, really liked!
Lovely toy!
Very cool toy. The quality is surprisingly excellent. The store is responsive, on all questions answered within 24 hours.
Excellent toys. bulk and beautiful. thank you.
It took a long time to get there but it was worth it, it's beautiful, just like in the picture
There are some variations in manufacturing with the sizes. I got a large one and a small one - The small one had the bag glued to the body, it does not have rosy cheeks, and the tail is detached but not well stuffed at the base so it's very floppy. The small size is the only one with the suction cup attachment. The plush fabric is nice and soft and the toy is very cute. Just wish the bag wasn't glued in place.
Looks just like the picture! Very cute and soft
A good, soft toy. Delivery is fast, the parcel was about 20 days.
Good Product!!!
Very cute dogs! Came quite quickly-the order sent 23.10, received at the Post 9.11. The order was tracked. Description corresponds, thanks to the store
Great item as gift good choice
The plushies are very nice and they are very well have nothing broken, although they're past delivery time, they're super cute
The toy is good
very soft and cute
Arrived in the Central Federal District in 3 weeks. Corresponds to the description, well stitched, there are no foreign odors. I recommend the product and the store.
The toy is quality, tightly stuffed, the color is as in the picture. The Hood is sewn, the threads do not stick out. The longest delivery in the history of purchases! And in general, everything is fine
Cool Siba. I recommend
A beautiful toy, came very quickly, very pleased
Great, good quality. Monism
cute!
Everything is fine, it came very quickly
So so cute worth the wait
The toy came all perfectly in quality,
Very cute funny toy. The child was satisfied