Easy 30-Day Returns & Hassle-Free Refund Policy

At B2C Tile Outlet, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer a straightforward return policy. Within 30 days of your purchase, you can return the product, no questions asked. Please note that return shipping costs are the responsibility of the buyer.

See Before You Buy: Sample Swatches Available

To ensure you make the right choice before a full purchase, we provide sample swatches for sale. This allows you to experience our product quality firsthand and make an informed decision.

Direct Warranty and Quality Issue Resolution

We stand behind the quality of our products. Any warranty or quality issues are managed directly by us, ensuring timely and effective resolution.

Damaged in Transit? We’ve Got You Covered

If you receive a product that's been damaged in transit, please inform us within 15 days of receipt. We will promptly arrange a carrier pickup and dispatch a replacement, ensuring minimal inconvenience to you.

Post-30-Day Returns

For returns after 30 days, the customer will be responsible for shipping the product back to our warehouse. Upon receipt and inspection, we will issue a credit, less a 25% restocking fee. All returns must be made within 90 days of receiving the product.

Start Your Return with Ease

Initiating a return is simple. Call us at 305-391-8615 between 9 AM and 5 PM Eastern Standard Time, or email us with your order number and reason for return. We're here to make your return process as smooth as possible.